1. Stay calm, professional and focused.
2. Put yourself in their shoes.
3. Identify the REAL issue.
4. Be prepared to walk away from highly-charged people. Speak when they’re calm.
5. Vent with friends, not with the object of your conflict
6. What’s YOUR conflict style? Avoidance, Accommodation, Competitive, Cooperation, Collaboration (Thomas Kilman conflict grid.)
7. Develop an Action Plan

Check out all our 7 Helpful hints.

7 Weasel Words to Avoid at Work	7 Truths About Resumes
7 Secrets to Dealing with Difficult People	7 Keys to Outstanding Communication
7 Ways to Keep on Keeping On	7 Insights on Stress, Time Mgt & Communication
7 Techniques for Finding Your Voice	Bonus: 7 Ways to Diffuse Conflict