1.       Dealing with Difficult People.  Review personal style types and how they can cause conflict or cohesion at work or at home.  Next, learn how you can flex to these different styles to get what you need. Then we’ll dive more deeply and identify specific problem behaviors that cause angst in your personal or professional life.  We use humor even though the experience of dealing with these types is not funny. 

2.       Dealing with Office Bullies. (New!)  You’ve heard about school bullies and they exist in the office environment as well. What’s a co-worker to do?  Women or male-dominated cultures can present challenges to the Managers, Co-workers and Contractors.  Explore these bully behaviors and what you can do to stop them in their tracks.

3.       Diversity 2020.  The world is getting smaller as we do business globally with the products we buy, the people we work with world-wide plus the social and business issues that arise.  Differences can mean curiosity for some and conflict for others.  Explore the mix of Millennials and Boomers, European or Oceania cultural expectations in the workplace and also how business travel experiences can shock or charm you too.


1.       Career Change Shock.  You’re restless in your current job or you’ve been laid off. Now you want to explore a Career Change and consider your Options.  How can you build on your existing skills in a new environment? Or, now you’re willing to learn something entirely new—and where to start? Explore the tools, networks and resources that will provide you with ideas and information before taking that Big Step.  We’ll consider your Values—what’s important to you—and how they translate into your work and personal life.  We’ll also explore your Strengths and Skills and what you’re NOT good at and DON’T want to do.  And we’ll look at the Gaps between your current skills and what other jobs may require.  How can you decrease or eliminate those gaps?  This might require retraining or certification.  You’ll need to commit to some informational interviewing and research.

2.       Informational Interviewing.  Learn how to conduct informational interviews with people who are doing work you aspire to do.  There’s a preferred way to get people’s attention rather than turning them off to your request.  Map out a strategy for the types of people you want to interview and create some questions to ask of them BEFORE you approach them.  Be prepared.

3.       Making Connections – Some Networking Basics:  Are you introverted or put off by networking?  Think of networking as Making Connections with people who can link you to others who have ideas for you.  It’s not about collecting a gazillion business cards and talking to as many people as you can.  This is about knowing what you’re looking for from a networking group and carefully selecting the types of people you want to connect with for a specific purpose.  Look at your Inner Circle and your Outer Circles of your existing connections.  What are you rich in?  What needs to expand?


1.       Help!  I’m New to Management, Where Do I Start?  The emerging leader is often promoted because of their technical skills or expertise.  Often, Direct Reports are thrown into the mix for you to manage.  How do you gain credibility with older or younger staff members? How will you communicate with them?  What ideas do you have about developing your staff so they can deliver outstanding results for the team?  You are moving from The Me to We Zone.  It’s all about Them, not just you.  Your people reflect you as a leader. They are your Signature. You can give them freedom to be creative yet hold them accountable for on-time results.  Discuss your concerns and explore issues of first-time leaders so you can be The Leader people want to work for and with.

2.       Managing a Variety of People.  Whether you’re a seasoned Supervisor or a new Manager, you’ll want to identify your people’s strengths and abilities.  You also flex your management style to their needs—some people like a lot of facts and figures before beginning a project while others want to be left alone to figure out their own approach.  Throw in a variety of style types, generational and cultural differences and you could be exhausted by the end of your work day. 

3.       Leading in Your Community.  Your solid management experience makes you attractive to nonprofits and volunteer organizations who want to tap your leadership savvy. Getting things done is not so easy with the push and pull of conflicting group interests. Explore how to be effective as a leader BEFORE you enter an assignment and discuss Recovery methods while in a hot-bed assignment.  Share your experiences and lessons learned with other leaders to help others lead effectively.


“Two roads diverged in a wood, and I—I took the one less traveled by, and that has made all the difference.” – Robert Frost (1915)